To offer you the best shipping experiences are our goal when we speak about sending shipments to your doorstep, ensuring that we are always responsive enough and provide the highest form of services every time.
We provide free shipping on all orders across India.
All orders, once shipped, generally get delivered within 2 to 4 business days in metros, and within 4 to 7 business days for the rest of India, though the delivery time may vary depending upon certain shipping addresses and other factors such as public holidays, political events, extreme weather conditions, and other unavoidable conditions. etc.
Please note that owing to the current situation prevailing due to Covid-19, and the impact it had created in the world, the shipments of your orders might get delayed.
You can track your orders by using the order number that you will receive after your order gets confirmed.
We always perform a Pre-Shipment Inspection on all orders before packaging it and finally handing over to the Courier Company. This is done in order to check the final product before sending it to you.
In the scenario where you have to return a product, we provide hassle-free returns.
In case you receive an item with a manufacturing defect and you want to return or replace it following our Return Policy and Shipping Policy, once we get the return of such item if every condition is met by you following our Return/Refund/Cancellation/Shipping policies, an amount of ₹70/- for the return shipment will be adjusted/refunded. However, for products without any manufacturing defect or fault from our end, we are NOT entitled to bear the return shipping charges.
Our courier partners will generally make 4 steps delivery intimation to you over a series of IVR calls, text messaging, and manual phone call to ensure delivery in case of failed attempts due to wrong shipping address, your unavailability at the location, incorrect mobile number, fake delivery remark and other reasons before marking it as NDR (Non-delivery Report).
So, we do request you to kindly ensure to enter correct contact number, name, email address, and postal/delivery address during placing your order. Also, we request you to please be present at your location during the delivery of the shipment. This will, in return, ensure an efficient and perfect delivery every time you place an order with us.
Mail Us: team@gravityshade.com